Community Involvement Equals More Business – A real Win/Win!

In today’s tough economy small businesses need to be creative in generating new clients.  Here’s a thought – give back to your community!  By getting involved in your community through non-profits, your local chamber or government; you would be getting word out about your company and products while helping your own community.

Whether you choose to sponsor, participate in or organize an event, you are generating positive word of mouth.  You are generating goodwill within the organization you are helping. Positive word of mouth and goodwill leads people to begin to know, like and trust you and your company – the cornerstones of any referral growth strategy.

Within any non-profit, you are exposed to and can network with people who work, own a home, own a business, have children, have friends, etc., making them likely customers too!

Most community organizations also have an online presence – and are constantly looking for good, local content. Offer to write an article for their web site or newsletter to inform their subscribers about something you are an expert in.  Remember you are writing to inform not sell, however, this is a subtle way of selling your abilities and you company.  Some examples:

  • If you are an accountant, write information on new tax laws or changes on filing tax returns.
  • If you provide pool cleaning services, write about the different ways to keep a healthy and clean pool.
  • If you offer marketing services, write about how different marketing venues work together.
  • If you are a florist, write about planning a wedding.

As a small business owner, you know you need to “advertise” to let people know you exist, but some of the traditional ways of advertising can be cost prohibitive.  Getting involved in your community only costs you your time, generates good will, positive word of mouth and best of all, it will make you feel good too!

Get started today by researching your community organizations, area non-profits and causes you are passionate about. If possible, get your employees involved as well. The more the merrier! And your company will get the more visible impact from the larger presence.

Four Simple Steps to Convert Customers into Advocates

Turning satisfied customers into advocates of your services, products or brands is a very powerful marketing tool.  Every day, the influence of Social Media in purchasing decisions grows exponentially!

Your customers wield tremendous influence over their FaceBook Friends, Twitter Followers, LinkedIn Connections etc. So, how do you turn your customers into your own army of brand evangelists?

Try the old Social Media Four Step!

Step One:

Do Great Work! Always strive to exceed expectations. A delighted customer will happily tout your business to others. They’ll take great pride in having found such a great company to deal with. They will even make your company part of their own identity. Ever see that Apple logo sticker in the back window of a car (or VW Bus!)?  

Step Two:

Engage The Customer! Actively get your customers involved in your product or services. These are the folks you want advocating for you so you better be sure you’re all on the same page! Ask for their opinions about, and recommendations for, improvement to their experience with your company. By engaging your customers in the process, they will feel even more invested in you, and therefore become more willing advocates.

Step Three:

K.I.S.S. – Keep It Simple, Silly! Make it really easy for customers to advocate on your behalf. Provide several simple resources to talk about your company.  Have a strong social media plan in place with several outlets for your customers to talk about you.  Invite them to “like” you on Facebook and write a recommendation or testimonial.

Step Four:

Ask! Let your happy, delighted customers know that you would greatly appreciate their help in spreading the word about their wonderful experience with your company. Invite them to join your LinkedIn contacts and recommend your services. Have them follow you on Twitter, comment on your blog, Pin you to their Pinterest board – whatever! By developing your company’s social media strategy you’re creating a platform for your advocates to some advocating.  Where is your company on the social media spectrum?

Step Four and a Half:

Don’t forget to set up your mostly free accounts up in business directories; i.e. Alexa, Citysearch, Merchant Circle, Yelp, etc.  These directories allow you to put in your company background information, contact information and keyword tags for search engines. Once you’re listed on these directories your brand evangelists have yet another place to can tell the world how wonderful you are!


Why Do You Need Social Media Marketing?

Social media is a growing and powerful resource for companies to enhance their brand’ offer special promotions and to keep your company engaged with your customers; you need to embrace social media! You can easily see how many promotions are being done by companies on Facebook, Twitter, YouTube, LinkedIn, Pinterest, Digg, etc.

The first step is to set up your social media accounts and develop your company profiles.  Now the fun begins! Your company website, blog, Facebook page and Twitter presence must be updated with relevant, new content including images, text and video at regular intervals. These updates reflect the latest information about your company’s products and services.

Social media allows for interactive dialog between your company, your customers and your prospective customers. Hopefully most of this dialog will be positive, but on occasion you may need to respond to a negative comment. Social media is a great way to address a negative situation right away. By being proactive, most people will feel your company is worthy of their trust and their business and that you willingly address and solve problems, rather than ignore them.

Through your Facebook, Twitter, LinkedIn and other social media outlets, customers are able to write testimonials or reviews of their experience with you.  Since people are using information they find on Internet and through social media in their buying decisions, it is imperative you embrace social media, or be left behind your competition.

A strong social media marketing campaign will give the opportunity to connect with millions of potential customers from all around the world.  It is estimated that by the end of 2012, Facebook alone will have over 1 billion users!

Social media is here to stay.  You may need help in determining and implementing your social media strategy. There are many firms that specialize in this area of marketing. You should consider getting expert help to get the most bang for your buck.

More and more brands are using social media to launch new products and promotions.  View this recent report on CBS News –;flexGridModule

Direct Mail and PPC Campaigns Working Together

In today’s marketing, you have several options to reach out to your target audience and direct mail can complement a variety of the online marketing efforts.  Pay per click (PPC) campaigns has proven to work well with direct mail campaigns and boost your sales.

If you are currently running a PPC campaign and not a direct mail campaign, you are missing the potential to reach several more leads.  And, vice a versa, if you are conducting direct mail campaigns and not PPC campaigns, you are missing out sales.

Why is this? 

Direct mail is proactive, you reach your targeting mailing list at their home or place of business and present an offer for your services and they are only seeing your company on the printed piece. So, for best results make sure your call to action is strong.

PPC is reactive, because it relies on prospects searching for your services on Google, which is a very strong prospect, because they are searching and usually are planning to purchase.  However, on the Google search, you will share your ad with other advertisers who are paying to come up on top of the searches. So, again, make sure your offer is clear and your landing page has a strong call to action.

Throw a larger net to get more fish!

By using more than one marketing tool, direct mail and PPC together, you are increasing your possible leads and sales.  You can mail to a targeted mailing list of prospects that fit your criteria, but that doesn’t guarantee your reach every possible interested prospect.  What about the people who weren’t on the list but are still interested in your services?  With the number of online users and increase online sales, it is most likely you can catch them with a PPC campaign.

When you use direct mail and PPC, you will maximize the effectiveness of your marketing and increase your revenue.  If you need help in your marketing needs, contact us today and we will show you how we can help.

How Do You Create A Strong Call To Action?

In all of your marketing efforts, the main objective is to get a response.  The call to action (CTA) is the most important part of your message of your website, email campaign, direct mail campaign, SMS campaign or pay per click campaign.

The problem with most CTA’s is they are not clear enough as to what your audience will be getting, or they do not stand out enough.

The most common CTA mistakes on websites is a lack of detail.  For example, “Buy Now” – Buy What?  Or, “Click Here”…and what download a virus?  Make your message clear – “Click Here To Sign Up For Our Newsletter” or “Fill Out The Form to Buy Our Video”.  The design of your CTA is also important.  The CTA should be larger than other elements on the page and use color and contrast to make it stand out.

This is also a problem with Direct Mail, if your printed piece is covered in “Act Now”, “Limited Time Offer”, or “Supplies Are Limited”, this is not a strong message to the consumer who has been seeing these messages over and over and they tune them out.  Be clear on what your company is offering, for instance, if you are a pool contractor, you may want to offer free estimate and a $100 off coupon for returning the card.    With direct mail it is also very important that your CTA is going to the right mailing list!

We all know that mobile marketing is becoming more relevant as the number of people who use their tablets and smart phones for information increases. With mobile marketing you will increase your opt-ins by giving your customers more information on what they will receive, how often and how to opt-out.  Make sure your CTA provides incentive; it could be a coupon, entering a sweepstakes, special offer, etc.

PPC advertising costs you money, so you want to make sure every click you pay for counts.  A PPC campaign is highly targeted traffic, so it’s important that you don’t confuse your pay per click visitors.  Your landing page should be solely dedicated to s single purpose with a strong CTA.  For example if you are a landscaping company wanting to build your customer base, your landing page should provide your company information, a form to fill out for more information and an incentive for doing so, i.e. first month service free and free estimate.

Direct Etc. will help you develop the strong CTA’s to increase your response, exposure and conversions. Contact us for more information.


Is Your Business “Personality Challenged”?

People enjoy doing business with people, especially people they like.

If you could walk around all day just meeting people, telling them all about you and your wonderful business, you might pick up some customers.

Unless you’re an obnoxious pain in the backside!

Of course, this approach is not very practical. While you’re out gallivanting around town shaking hands, telling stories and whatnot, who’s minding the store?

Back in the day, marketing was more plainly about selling products and services. It wasn’t too hard to get noticed either. One or two newspapers, thirteen channels on the TV and no internet. (darn I’m old!)

Drop a full page ad in the local fish wrapper with a screaming headline like


In flocked the masses! People with money to burn, rushing through your door.

Ahhh, the good old days!

Today, customers are bombarded with marketing on TV, Radio, Social Media, Email, Direct Mail, Bus Wrappers, on their Smart Phones – the list goes on and on.

In order to stand out in the crowd, your business needs a personality.

One that will make a positive, lasting impression and make your business seem more like a person that customers will like.

I’m not talking about a personality like Lady Gaga or Justin Beiber wearing a sandwich board in front of your business (though who wouldn’t pay to see that!) – I mean a business personality.

Think of it like this, if your business was a person interested in dating your daughter (or son!) what sort of traits should they possess?

You’re Business as a prospective suitor.

Is your business?

SMART – You’re up on new products and services that benefit customers. You offer practical solutions to customer problems. You are knowledgeable about your industry.

SINCERE – You’re so honest, you’re willing to miss out on sale by telling a customer “I don’t think this widget isn’t for you” or “that outfit does not work for you” or “I think you should wait until the new version arrives in a few weeks” – You honestly believe in the quality of goods and services your business provides.

FUNNY – Have you ever rewound an E-Trade baby commercial? Under the right circumstances, you employ a charming sense of humor to customers – even at your own expense.

ATTRACTIVE – You’re easy on the eyes because you keep your business well maintained and you’re concerned with physical appearance. Aside from venturing into some backwoods roadhouse to enjoy a little rough & tumble on a Friday night, most people prefer dealing with a business that is clean & neat-appearing.

STABLE – Are you intending to stay around awhile, in for the long haul? Long term relationships are important to customers. They want to know you’ll be around through good times and bad.

Enough of the Dating Game, I think you get the point!

Now What?

Build your business personality into all your marketing strategies and communications.

Rather than telling customers what you want to sell them, show them how well you listen and respond to their needs. (Yes dear, I’ll take my own advice!)

Identify problems, offer solutions. Try delivering your marketing message as helpful, educational content. Show genuine enthusiasm and personality.

This approach is more subtle than outright selling and will lead customers to their own conclusion to buy something from you.

I say, add more of a personality to your business that customers respond to, remember and will happily tell their friends, family and business associates all about!

Check out to see how we can help you build business.